Wednesday, July 18, 2018

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GISS FortiNet Firewall Managed Services

GISS FortiNet FortiGate Firewall Managed Services & Service Level Agreements (SLAs)

GISS provides professional, responsive and customised Service Level Agreements for FortiNet products, including FortiGate Anti-Virus Firewall/VPN Products. Our Firewall Engineers are all FCNSP/NSE5 Certified.

GISS provide 8x5 Standard, 8x5 Managed and 24x7 Managed support agreements tailor-made and flexible in order to meet clients exact requirements. We are also very happy to put you in contact with any of our existing Customers who are always keen to act as referees for us. GISS enjoy a very high retention rate of customers (some for 15 years now) - which is indicative of the professionalism and reliability of the GISS Firewall support Team.

For customers new to GISS, included as part of your first unique FortiGate SLAs is our Configuration Assessment Service - click here for more details.

GISS FortiNet Support SLA Services typically may include:

  • Highly Responsive Telephone & Email Support
  • Secure Remote Configuration, or Remote Configuration Assist
  • Secure Remote Debug (of complex communications issues)
  • Out-of-Hours Remote Firmware Updates and Upgrades
  • Real-time Monitoring and Alerting (Memory, CPU, Bandwidth, Sessions, AV, IPS, Web Filtering, Application Control, Configuration Changes, User Activity)
  • Your own dedicated Secure Customer Portal
  • Daily, Weekly or Monthly Reporting
  • Secure Remote Device Back-Up and Restore
  • Secure Remote Appliance Restore (after repair/replacement from FortiNet)
  • Regular Penetration Testing
  • Configuration Assessment Service

Contact Us for more details on our SLAs and Managed Support contracts.